Emergency vs. Urgent: When to Call Right Away

When something goes wrong with your plumbing, it helps to know whether you're facing a true emergency that needs immediate attention or an urgent issue that can wait until morning. Here's how to judge.

Call immediately for these

• Burst pipes or major active leaks
• Sewage backing up into the home
• No water to the entire house
• A gas odor near appliances
• Flooding you can't stop

Urgent, but can often wait briefly

• A single slow or clogged drain
• A dripping faucet
• A running toilet
• Low water pressure at one fixture
• No hot water (uncomfortable but not damaging)

When in doubt, call

If a problem threatens your home, health, or safety, treat it as an emergency. It's always better to ask than to let damage spread.